Microsoft Copilot is your AI-powered assistant built into Microsoft 365, among the tools your team already uses; Word, Excel, Outlook, Teams, and more. It uses large language models (LLMs) to understand context and generate intelligent outputs in real time.
Think of it like ChatGPT, but fully integrated into your Microsoft 365 environment, with access to your documents, emails, and business data (depending on permissions). This combination, makes Microsoft Copilot a very powerful tool. But not all businesses know how to get the most out of it. This is why we created our guide to Microsoft Copilot for SMBs.
Some key features of Microsoft Copilot:
Note: Microsoft 365 Copilot requires specific licensing.
Small and mid-sized companies face pressure to do more with less. Labor shortages, rising costs, and digital complexity are squeezing productivity.
Copilot offers a clear ROI by:
And the best thing? You reduce AI hallucination risks for free because Copilot is automatically grounded in your Microsoft Teams & SharePoint data!
For SMBs, this means:
You can create automatic summaries from your digital meetings Your HR team can create agents that answer 90% of employees questions Your employees can get productive with writing documents or creating presentations Your support team can summarize and escalate tickets faster
But, like with a lot of new technical innovations, productivity gains are heavily dependent on user adoption. You can buy all the shiny tools you want, but if your employees are not using them you might be facing mediocre results.
Besides user adoption, the state of your current Microsoft 365 environment can be a blocker for success. If your documents are a mess and there are different versions of documents scattered all over the place, you can be sure that Copilot can have a hard time coming up with the right answers.
So, how to ensure success? Here is our checklist:
Note: Management adoption plays a huge role in change management. If management is not leading the charge in adopting AI, your results will suffer.
We specialize in helping SMBs adopt Copilot fast. Our training and adoption program will help you get more out of Microsoft Copilot. If your company is struggling with Copilot adoption or is not yet seeing the benefits of Copilot, we can help you out. You can find our full overview of Microsoft Copilot services here.
Copilot Readiness Audit
In this audit we will make an assessment on your basics. How well are people using Microsoft 365. What is the state of governance. What type of results can be expected, based on your business and employees.
In just a few days, we will give you a full report on your Copilot readiness. This report not only contains our assessment results, it is also filled with practical tips ánd an adoption roadmap that fits your business.
Hands-On Team Training
If you want to get more out of Microsoft Copilot, we are your support. Our training programs for total beginners and existing users will help every attendee get more out of Microsoft Copilot.
Ongoing optimization
AI adoption is not defined by a single moment. It is a process that requires a good start and constant optimization. We can help you analyze Copilot behavior and make practical recommendations that will help you get the most out of Copilot.
Unlike big consultancies, we work lean and fast, and we actually build, not just advise.
Is Copilot available in Dutch?
Yes, Copilot supports Dutch for both input and output in most tools, although quality may vary based on phrasing.
How secure is Copilot?
Data stays within your Microsoft 365 environment. No data is used to train Microsoft’s public models.
Do I need new software?
No. Copilot lives inside the Microsoft tools you already use, like Outlook, Word, Excel, and Teams.
What’s the difference between Copilot and ChatGPT?
ChatGPT is a standalone AI tool that can help users get more productive. ChatGPT is however not aware of the specific context of your business. Copilot is integrated, secure, and understands your business context.
Are you interested in getting started with Microsoft Copilot? We hope this Guide to Microsoft Copilot for SMBs helped you get some ideas.
We provide a free consult for businesses who are just getting started with Microsoft Copilot. Just contact us to book a free 30-min meeting.
