Beyond using Microsoft Copilot 365 for personal productivity, many SMBs can benefit from AI Agents. AI Agents can make processes more efficient or improve the quality of your work.
Think lead research, CRM updates, invoice triage or policy Q&A. 2025 brought better agent orchestration in Copilot Studio allowing us to build simple agents that just do one or more simple tasks or multi-agent systems that automate complete parts of your daily work.
A Microsoft Copilot agents isn’t just cool tech; it unlocks measurable efficiency and growth. Recent research and case studies show significant gains.
Knowledge management agents – Surface internal FAQs, policies and historical insights. Savings: Reduce research time by up to 70%.
Customer support agents – Triage inquiries, draft responses, and surface relevant knowledge. Savings: Lower call or chat times, reduce the need for additional support staff.
Finance agents – Automate expense reconciliations, variance analysis and invoice routing. Savings: Save more than an hour per user per week.
Market intelligence agents – Pull trends and competitor data; recommend actions. Savings: Reduce analysis time from weeks to minutes.
Sales assistants – Qualify leads, prep proposals and handle follow‑up. Savings: Shorter sales cycles, higher win rates thanks to 40% efficiency gains over Copilot alone.
We map out your current process and check if a Microsoft Copilot Agent can have a positive impact.
We create a simplified version of a single or multi-agent system to test out the core functions.
We enable tools and, if needed, additional agents to really power up your solution.
Your agent is ready for use. These 4 steps sometimes can be done in 1 day!
So what happens when we do Microsoft Copilot Agent development? We define a single job (e.g., “qualify inbound leads,” “draft HR letters”), wire the tools and data, and iterate quickly with small pilots.
Multi-agent patterns
When a job is complex, we split it into multiple agents that can work together to finish the job. For example; a “Finder” pulls evidence, a “Writer” drafts, and a “Checker” enforces policy. Microsoft’s new multi-agent orchestration supports these patterns.
Want to build your own agents? We have a training program that enables you to build AI agents in a day!
We run hands-on sessions to make your staff Copilot-confident.